FAQ

1. Do you ship outside the U.S.?
No, we only ship within the United States.

2. Is shipping free?
Yes, standard shipping is free for all orders.

3. How long will it take to get my order?
Orders typically arrive in 3–7 business days.

4. How do I track my package?
A tracking number will be emailed to you once your order is shipped.

5. What is your return policy?
Returns are accepted within 30 days if items are unused and in original condition.

6. Do you offer exchanges?
We do not process exchanges at this time. Please return your item and place a new order.

7. What if my item arrives damaged?
Contact us within 7 days with photos for a replacement or refund.

8. What payment methods do you accept?
We accept major credit cards and secure online payments.

9. Can I cancel my order?
Yes, as long as it has not shipped. Contact us quickly to cancel.

10. How can I reach customer support?
Email contact@longwoodhome.shop or call (352)-398-2499.